The complaint letter I sent to Vodafone.
My Vodafone prepaid number is 99628xxxxx. I have recently shifted to Chennai and got this number 2 weeks ago.For the first week the service was good, but from the past week, the service quality has gone bad.Even though I stay in the heart of the city (T.Nagar) the signal reception is very poor.
Apart from poor signal, I face the following problems:
- call disconnections (even when my balance is Rs 400+)
- One way calls, where either I can hear what the other is saying or the other way round.
- SMS sending failure
- SMS received very late
- Failure to dial phone numbers.
And this is not any single instance. These problems are also shared by other Vodafone customers.
Vodafone is a multinational brand, kindly make sure you atleast deliver the basic promises which your brand has made.Today, when Telecom companies are taking about 3G service, I fail to understand how they could deliver the same when small issues like connectivity are not addressed properly.
I tried calling your helpline number, but the call got disconnected twice. Your poor service is not even letting you to help your customers.
Kindly look into the matter. I have used Vodafone in Gujarat and expect similar services here, ATLEAST.